Our Services

Ha-Shem’s goal is to ensure that our clients are making good technical decisions and are realizing business value and results from their IT. Ha-Shem has experienced and seasoned professionals who can create, implement, and maintain a healthy infrastructure for your business, reducing your IT expense and allowing for budgetary planning for the future.

Success of each project depends on many unforeseen factors, like: competition, technology evolution, budget constraints, resource crunches, and changes in the market place. We have learned to work around constraints and produce the best solutions possible.

The Word ‘impossible’ is not in our vocabulary. Ha-Shem focuses on helping you implement lasting value in your business through performance improvements.

Ha-Shem has developed an unrivalled reputation for the way its professional services team supports its customers both before systems go live and long after they have been installed. Our engineers are not only highly trained experts but have a thorough understanding of the practical issues involved in the management of diverse networks. Our customers use our services to quickly install and configure a new deployment as well as resolve intermittent and longstanding problems. Our help desk allows for the resolution of incidents quickly to minimise down time and any impact on your business.

From assessment through engineering, implementation, solution assurance, support and ongoing managed services, the Ha-Shem team of technical experts is at your side every step of the way with guidance and support for maximizing your IT investments.
Our services are classified to complement the standards models, as follows:
  • Assessment: By determining an IT organization’s maturity—in terms of vision, steering, culture, people, processes, and technology—we can establish a baseline and create a roadmap for improving service effectiveness and maturity. Our approach involves strategic planning at the enterprise level, while maintaining the flexibility to address immediate tactical requirements.
  • Optimization: We deliver the desired environment via a continuous service improvement program, infusing our clients’ IT organizations with internationally recognized industry best practices that advance them on the maturity scale toward a managed and optimizing IT organization, as well as the alignment of IT with their businesses.
  • Project Delivery Services: Our Professional Services team provides assessment, planning, design, testing, implementation and support for Integrated IT Infrastructure Management solutions. Our services address governance, leadership & strategy, systems & tools, organization and process.
  • Training: We educate, mentor, and coach each client’s most valued resource—its people—to embrace, advocate, and implement the changes needed to align IT to business.

Don’t let technical issues or questions get in the way of your business. We offer a comprehensive portfolio of Technical Support Services, including telephone support, remote access and on-site assistance.

What are you looking to achieve? We can explore your existing infrastructure, analyse your business objectives, and help you to find the combination of solutions that works for you.